Refund Policy
We at DawnRidgeCommons prioritize your satisfaction. It is our commitment to ensure the quality and freshness of our pizzas and associated menu items. If your order does not match up to your expectations, we invite you to review our Refund Policy outlined here.
Returns
Due to the perishable nature of our food products, DawnRidgeCommons does not accept returns. However, if an error has occurred with your order, we encourage you to reach out to us within an hour of receiving your delivery or carrying out your order by calling our customer service line at +44 20 7946 0958.
Refund Eligibility
To be eligible for a refund, please make sure that:
- The incorrect item was delivered to your location.
- The item is in its original packaging and condition.
- You present a receipt or proof of purchase.
Exchanges
If you received the wrong pizza or menu item, DawnRidgeCommons offers an exchange rather than a return. Please call us at +44 20 7946 0958 so we may remedy the situation quickly.
Refunds
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Refund Contact
For any questions or concerns regarding your refund, please call us at +44 20 7946 0958 or visit us at our address: 43 Bedford Street, Westminster, London, United Kingdom WC2E 9HA.
Amendments to Refund Policy
DawnRidgeCommons may modify this Refund Policy at any time without prior notice. The latest version of the policy will always be posted on our website dawnridgecommons.site. It is your responsibility to review our Refund Policy periodically for any updates.
Order Cancellation
In the case where you would like to cancel your order, please contact us immediately. If your order has not been prepared, we will process your cancellation and refund. Orders that have already been prepared cannot be canceled and are not eligible for a refund.
Non-Refundable Items
Please note that gift vouchers, promotional items, and any form of drinks like soda or lemonade are not eligible for a refund.
Last Updated
This policy was last updated on March 1st, 2023.